Shipping Policy

Shipping Policy (India Only)

At AuraLane, we ensure prompt and reliable shipping services across India. This Shipping Policy outlines our processing times, delivery timelines, and important conditions for returns. By placing an order on auralane.in, you agree to the terms below.

Orders are processed within 1–2 business days (excluding weekends and public holidays). Orders placed over the weekend will be dispatched on Mondays.

Shipping timelines may vary depending on your chosen method. For Fast Shipping: Gujarat deliveries take 3–4 business days after dispatch, while other states take 4–6 business days. For Flat Shipping: Gujarat deliveries take 5–6 business days, and other states take 6–8 business days after dispatch. Delivery times are estimates and may be affected by factors beyond our control.

Once your order is shipped, you will receive a tracking number via email or SMS. You can track your order through the provided link. For any assistance, contact our customer service at hello@auralane.in or call +91 9123502319

In case of failed delivery due to incorrect address or the recipient's absence, the package will be returned at the customer’s expense. The return shipping cost will be deducted from any refund due.

If you receive a damaged product, an unboxing video is mandatory to process a return or refund. The video must clearly show: (1) the sealed package before opening, (2) the entire unboxing process without interruption, and (3) the damaged product with close-ups of the issue. Failure to provide this video may result in rejection of the return request.

We ship using trusted courier services, including Blue Dart, Delhivery, Amazon Shipping, Ecom Express, and India Post.

Upon receipt, inspect your package before signing. If the package is damaged, refuse delivery or sign as “Damaged” and contact us immediately. Please note that no deliveries are made on bank holidays. Shipments will be processed the next working day.

For further queries, please contact our support team at hello@auralane.in
We appreciate your trust in AuraLane and strive to offer a seamless shopping experience!